Frequently Asked Questions

What should I do if I forgot my password?

- By clicking the forgotten password ling on the sign in page, you can request a password reset link to be sent to you on your e mail. Follow the steps that are included in the mail.

What should I do if I forgot my username?

- If you forgot your username, please send an email to our members care support. We will create cause in our system, and our admin support will provide your username.

What if I am locked out of my account?

- The lockout usually occurs after multiple unsuccessful tries to log into Institution Hub. In this case, please send email to our members care support, and our admin support will generate a Reset Password link which will unlock your account when you activate the link.

Who can become a member ?

- If you are representing an educational institution you can become a member. Creating account is totally free.

Do I need to become a member to access all your services?

- Yes

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